Return Policy

 

Refund Policy

 

We offer refund within the first 21 days of your purchase, if 21 days have passed since your purchase, you will not be offered a refund of any kind. Our return policy varies depending on the product.

 

1️. If you have issues or problems with your item, you must contact us via email within 48 hours of the item being delivered to your address.

2️. Returns are accepted only if the item arrives damaged (printed aesthetic or damaged item)

3. Please note that the buyer is responsible for return shipping costs unless the item is defective. Simply return the item in good condition to the address you were given

4. Your item must be unused and in the same condition that you received it. The item must be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

5. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. We do not exchange items. If you purchase a wrong-size item, you must return it and buy the correct one.

7. After contacting us, we will walk you through the steps to ship the item back to us.

 

If you have any questions, please email us at

zoocomingtree@gmail.com